For more information please read more below.

Important:

  • All Sales are Final. 
  • No cash refund except for no-stock item(s) . Refund process will take within 7 days.
  • No cash refund on any defective items. We will do exchange only.
  • No refund on issue for example on situations : change of mind or just don't like the item. But, we are willing to help on you on exchange.
  • No refund on parcel bounce back to us. You need to pay for the shipping.
  • No cash refund on not suitable, not match, change mind situation
  • All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
  • Please keep in mind that sale item may be have a slightly defect less than 20% but un-noticable when wearing ( for example unperfect stitching )
  • Since our item are all custom prints there are maybe 1%-5% imperfect on printing side not noticeable
  • Customers can return damaged/wrong/faulty items (apart from sale items) within 3 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
  • In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with all the tags and the original packaging. The goods will be inspected once received.
  • The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. We are not responsible for any items that are returned with damage.
  • Shipping charges are to be borne by the sender
  • We will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.
  • We recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.

What if I received a damaged?

( this term not including SALE ITEM , as-is or any item we already mentioned there is minimal defect in product details )

Firstly, we apologise if the products received was damaged.

1.Please email us using the contact us form or email us at hello.soulsbiz@gmail.com as soon as possible.
2. Replacement must be informed as soon as possible within 3 days after receiving.
3. NO REFUND. Only exchange, this is to avoid worn item returns and want a money back. It is easily to do on hijab and we have encountered many do that.
4. Customer can request for an exchange with any of the items available only with same value or higher.
5. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.